Terms of Service

1. Agreement

These Terms of Service govern your use of this website and any marketing services you engage LZ Marketlab LLC (“LZ Marketlab”, “we”, “us”) to provide. Where you have signed a separate scope of work or written proposal, that document controls if it conflicts with these terms.

2. What we do

We provide marketing services, which may include search and SEO work, paid media management, content and creative production, and email or lifecycle programs. The specific services, the deliverables, the schedule, and the price for your engagement are set out in a written scope of work agreed before any work begins.

3. Scope and changes

We work to the agreed scope. If you ask for work outside it, we will quote that separately in writing before starting. We do not invoice for work you have not approved.

4. Your responsibilities

• Provide timely access to the accounts, systems, and information the work depends on.
• Give feedback and approvals within the timeframes set out in the scope.
• Ensure that any material you supply — copy, images, logos, product claims, customer lists — is accurate and that you have the right to use it.
• Comply with applicable advertising, privacy, and consumer protection law in your industry.

Delays in access or approvals move timelines but do not change the monthly fee.

5. Fees and payment

Fees, invoicing schedule, and payment terms are covered by our Billing & Cancellation Policy, which forms part of these terms.

6. Advertising spend

Money paid to advertising platforms is not our fee and is not included in it. Unless your scope says otherwise, ad accounts are billed in your name, on your payment method, and you control the budget. We do not mark up media spend.

7. Ownership

• Yours. Ad accounts, analytics properties, domains, and social profiles remain yours throughout. On payment of the invoices due, deliverables produced specifically for you — copy, creative, landing pages, reports — are yours to use.
• Ours. Our internal methods, templates, checklists, tooling, and general know-how remain ours, including anything we improve while working with you.
• We may describe the work at a general level as a case study. We will ask before naming you or publishing your figures.

8. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for the engagement. This survives the end of the engagement.

9. No guarantee of results

We do not guarantee rankings, traffic, lead volume, revenue, or any other outcome. Marketing results depend on your market, your product, your pricing, your sales process, and platforms we do not control. We commit to the agreed scope, the agreed schedule, and honest reporting — not to a specific number. Anyone who guarantees you a ranking or a revenue figure is either misinformed or misleading you.

10. Third-party platforms

Our work runs inside platforms operated by others, such as Google, Meta, and your email or CMS provider. Those platforms change their rules, algorithms, pricing, and interfaces without notice, and may suspend or restrict accounts. We are not responsible for their decisions or outages, and you remain bound by their terms.

11. Limitation of liability

To the fullest extent permitted by law, LZ Marketlab LLC is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, arising from this website or our services. Our total liability for any claim is limited to the fees you paid us in the three months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law.

12. Acceptable use of this site

Do not use this site to break the law, to scrape or overload our systems, or to attempt unauthorized access.

13. Intellectual property on this site

The LZ Marketlab name, logo, site design, and original copy belong to LZ Marketlab LLC. Third-party names and logos shown on this site belong to their respective owners, and their appearance does not imply any partnership, endorsement, or certification.

14. Governing law

These terms are governed by the laws of the State of New Mexico, without regard to its conflict of law rules. Disputes will be brought in the state or federal courts located in Sandoval County, New Mexico, and you and we consent to the jurisdiction of those courts.

15. Changes

We may update these terms. The version in effect when your current scope of work was signed is the version that applies to it.